🌎 EARTH DAY SALE 🌎 30% OFF SITEWIDE
USE CODE: EARTH30 | *Valid: 4/19/24 - 4/22/24.

Return Policy

We hope you love your new LOVE Bag! In case you don't, you have up to 30 days of receipt to get a refund.  All returns must be in unused condition with tags on.

RETURNS FOR STORE PURCHASES:

If you bought your LOVE Bag in a store, please return it to the store. Their return policy will apply.

RETURNS FOR ITEMS BOUGHT ONLINE:

At this time, we do not offer free returns.  All return shipping costs must be prepaid by the customer, unless an item is damaged or the wrong product was sent. In such a case, we will send you a pre-paid shipping label.  Please provide your order number with the return.  We do not pay for shipping on returns if an item is too small or too big.  All dimensions are accurately shown with the product listings.

Returns are simple. Just follow these steps:

  1. Box up your items with the original packaging if possible. Remove any existing labels.  Include the original packing slip with a note on why you are returning the item(s).
  2. Affix your own label (standard returns) using the address below.  For damaged or incorrect product, request a pre-paid return label.  

LOVE Reusable Bags, Inc.
Attn: RETURNS
1599 Superior Ave, Suite A-5
Costa Mesa, CA 92627

     3.  Use appropriate carrier.

    WHAT HAPPENS NEXT?

    If the item was defective or the wrong product was shipped, we will ship out a replacement immediately. For regular returns, we will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed. Refunds are in the form of original payment, such as the credit card used for the order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

    NOTE: We do not accept C.O.D. deliveries.   We do not refund original shipping and handling charges.

    EXCHANGES:

    No exchanges accepted.  You can return item with the steps above, and place a new order if desired.

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