Return Policy

If you bought your LOVE Bag in a store, please return it to the store. Their return policy will apply.

Returns for items bought online:

Shipping costs must be prepaid by the customer, unless an item is damaged or the wrong product was sent. In such a case, we will send you a pre-paid shipping label.  We do not pay for shipping on returns of items that are too small or too large.  All dimensions are accurately stated with the product listing.  

We sometimes receive return requests from customers stating that the item was not as advertised, often due to the bag being smaller than shown.  We assure you that all Love Bags photos are taken with actual bags, usually on medium-sized models.  Before you return your bag, please try it out by putting some bulky items inside.  We think you will find that it holds much more than it looks like it does.  In addition, some think that the bag seems too flimsy.  Our Stash Its and Crossbody Stash Its are intentionally lightweight so that they are portable and can be stuffed into their pouches.  Despite the lightweight fabric, they are exceptionally durable and typically can hold up to 30-35 pounds.  If you are still unhappy with your purchase, you can proceed at follows:

Returns are simple. Just follow these steps:

1. Box up your items with the original packaging if possible. Remove any existing labels.  Include the original packing slip with a note on why you are returning the item(s).  If you don't have the packing slip, please provide the order number.

2. Affix your own label (standard returns) using the address below.  For damaged or incorrect product, request a pre-paid return label.  

3.  Use appropriate carrier to ship.

PLEASE CONTACT US AT info@lovebags.com

FOR A RETURN SHIPPING ADDRESS.